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Frequently Asked Questions

Are The Posters Hand Drawn?

Yes, 100%. Everything is freehand, there is no click of a button that creates these illustrations, which is what is so unique about my work.

I Need More Information?

If you have any other questions about placing an order or an existing order, please send me a message and I’ll get back to you within 24 hours.

Can I Choose The Background Colour On The Create Your Own Poster Lite?

Of course. Simply send me a message within 12 hours of placing your order with the background colour you would like. Please be sure to include your order number.

I Made A Mistake On My Design Brief, Can I Resend it?

Yes. If you’ve noticed a mistake on your design brief you may send a replacement at no extra change within 24 hours of submitting your first design brief. Please mention the replacement in the Additional Comments section.

Can I Change My Password?

Yes, just go to Account details via My Account.

I Don't Want To Create An Account, Can I Still Checkout?

Yes. Creating a customer account is optional. You can checkout as a guest.

Can I Save PayPal As A Payment Method?

Your PayPal settings can be saved via the PayPal web app.

How Do I Create A Customer Account?

There are two ways to create a customer account. You can click the ‘Sign In’ button in the main menu and click ‘Create Account’, or you can sign up for an an account during checkout. Having a customer account will allow to view current and past orders, save multiple shipping addresses and payment methods.

Can I Sign In/Create An Account When Paying By Apple Pay?

No. At present it is only possible to save Debit and Card Cards as payment methods.

Why Hasn't My Order Arrived Yet?

If you haven’t received your order within 5 working days of receipt of your ‘Order Dispatched’ notification email, please send me a message quoting your order number and I will investigate further.

Do You Ship Worldwide?

Yes, I am able to ship worldwide.

I've Changed My Mind, Can I Cancel My Order?

Yes. If you’ve changed your mind within 12 hours of placing your order, you may cancel your order by sending me a message. Once an order has been cancelled you will receive an ‘Order Refunded’ notification email, and will receive a full refund. Terms apply.

Can I Get Free Shipping?

Yes. You can get free shipping on all orders over £100. Simply enter the promo code FREESHIP100 at checkout.

How Much Is Shipping?

Shipping costs £5.32 per order. A1 posters are shipped via Parcelforce Express48 (2 Working Days) and A2 posters are shipped via Royal Mail Signed For® 1st Class (1 Working Day). A tracking number will be provided with your ‘Order Dispatched’ notification email.

How Soon Will My Order Be Dispatched?

Orders are usually dispatched within 48 hours, but may take up to 5 working day depending on my stock levels at the time of your order. You will receive an ‘Order Dispatched’ notification email sent to the email address you provided once your order is on its way.

What Payment Methods Do You Accept?

Through the PayPal payment option you can also use Credit or Debit cards through the guest option. If you are unable to pay with either of these methods, please use the Contact Form for alternatives.

How Do I Place An Order?

Simply click the ‘Add To Cart’ button on all of the products that you would like to purchase, click on the ‘Shopping Bag’ icon in the top right corner and click ‘Checkout’. Once you’ve placed your order you will receive an ‘Order Confirmation’ notification email sent to the email address you provided.

Does My Poster Come With A Frame?

No. To keep the amount I charge for shipping as low as possible frames are not included. Affordable A1 and A2 frames are readily available online, and my prices take into consideration this additional cost.